Remote Healthcare Customer Support Specialist II

Thornton Tomasetti; United States; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Health coverage

Tuition reimbursement

Retirement plan

Job summary

Abbott is seeking a Customer Support Specialist II to handle inbound/outbound contacts from providers, sales teams, and internal customers across phone, voicemail, and email. You will investigate questions and resolve service issues while aligning with sales initiatives and policies.

The role emphasizes professionalism, attendance, and ongoing training in a fast-paced healthcare environment. U.S. work eligibility and a customer‑centric mindset are essential.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience.
• 3+ years in a sales- or customer service-focused role.
• Strong verbal and written communication skills.
• Ability to work independently and manage schedules.
• Must be 18+ and eligible to work in the United States without sponsorship.

Responsibilities

• Handle inbound and outbound contacts from providers, sales teams, and internal customers.
• Investigate, resolve questions, service issues, and complaints; escalate high-priority concerns.
• Maintain knowledge of sales policies, territory, and initiatives; document new procedures.
• Provide accurate, professional service while meeting attendance and training requirements.

Skills

Customer service experience

Communication skills

Problem-solving

Cross-team collaboration

Education

High School Diploma or GED

Job description

Abbott is seeking a Customer Support Specialist II to handle inbound/outbound contacts from providers, sales teams, and internal customers across phone, voicemail, and email. You will investigate questions and resolve service issues while aligning with sales initiatives and policies.

The role emphasizes professionalism, attendance, and ongoing training in a fast-paced healthcare environment. U.S. work eligibility and a customer‑centric mindset are essential.