Remote 24/7 Healthcare Support Specialist

Humamaria

United States

Remote

USD 25,000 - 39,000

Full time

14 days+

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Benefits offered by this job

401k match

Phone stipend

First Stop Health membership

Job summary

First Stop Health is hiring a Customer Support Representative to serve as the first point of contact for members and providers across our virtual care services. You will manage multi-channel inquiries, troubleshoot issues, and maintain accurate records in Salesforce Service Cloud, while upholding HIPAA standards in a remote, fast-paced setting.

The role offers a remote-first environment with flexible shifts to cover 24/7 operations, a comprehensive benefits package including medical, dental,

Qualifications

3–5 years in customer or technical support in remote or call-center settings.
Solid understanding of medical terminology and healthcare operations.
Familiarity with HIPAA regulations for PHI privacy and security.
Strong verbal and written communication with empathetic service.
Experience with CRM/helpdesk platforms including Salesforce.

Responsibilities

Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians.
Proactively manage and maintain all assigned work queues (emails, faxes, voicemails, follow-ups).
Prioritize and execute tasks in a fast-paced, remote environment.
Utilize Salesforce Service Cloud and Microsoft Office to support daily operations.
Ensure PHI handling complies with HIPAA requirements.
Document interactions and escalate gaps to leadership.
Collaborate with internal teams to resolve customer concerns.
Maintain professionalism across verbal, written, and digital channels.