Remote Healthcare Support Specialist - Billing & Accounts

United Allergy Services; Texas; Remote; USD 40,000 - 60,000; Full time

Job summary

United Allergy Services is seeking a remote, customer-focused professional to support physician practices and ensure an excellent experience for customers and patients. You will build relationships, resolve issues, and coordinate with internal teams to guide customers through processes.

The role emphasizes high-quality service, timely responses to inquiries, and collaboration across departments to ensure successful outcomes.

Qualifications

• Bachelor's degree preferred or 2+ years in customer/patient support.
• Healthcare experience in scheduling or billing preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Develop relationships with customers via calls, email, and support.
• Resolve account and service issues with timely responses.
• Coordinate with internal teams to ensure proper processes.
• Educate customers on guidance and best practices.
• Collaborate across teams to address concerns and achieve outcomes.
• Comply with legal, regulatory, and company policies.
• Assist with invoice payments, credits, and collections as needed.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Time management

Education

Bachelor's degree preferred

High school diploma with 2+ years experience

Tools

Salesforce

Microsoft Excel

Microsoft Word / Outlook

Job description

United Allergy Services is seeking a remote, customer-focused professional to support physician practices and ensure an excellent experience for customers and patients. You will build relationships, resolve issues, and coordinate with internal teams to guide customers through processes.

The role emphasizes high-quality service, timely responses to inquiries, and collaboration across departments to ensure successful outcomes.