Healthcare Customer Service Rep (Fully Remote)

Carenet Health; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO

Flexible spending accounts

Employee wellness programs

Career development opportunities

Job summary

Carenet Health is seeking a remote Healthcare Customer Service Representative to engage with health plan members and support their healthcare needs.

In this role you will respond to inquiries, identify needs, and guide members through scheduled assessments, using multiple programs in a remote environment. Excellent listening skills, basic Microsoft Office proficiency, and a willingness to work in a 24/7/365 operation are required; Spanish language skills are a plus.

Qualifications

• High school diploma or GED required.
• Strong computer skills including navigating multiple programs and Microsoft Office.
• Spanish speaking is a plus; strong judgment and problem-solving abilities.

Responsibilities

• Provide quality service and identify customer needs to address healthcare concerns through outreach programs.
• Respond to the needs of a 24/7/365 operation and meet established service and performance standards.
• Multi-task effectively while listening and documenting detailed information.

Skills

Customer service

Active listening

Spanish language (bonus)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

• Carenet Health is seeking a remote Healthcare Customer Service Rep to engage with health plan members and support their healthcare needs.
• This role focuses on making meaningful connections and encouraging members to take charge of their health through scheduled assessments.

Responsibilities:

• Provide quality service and identify customer needs to address healthcare related concerns through outreach programs.
• Respond to the needs of a 24/7/365 operation and meet established service and performance standards.
• Multi-task effectively while using excellent listening skills to process and document detailed information.

Qualifications:

• High school diploma or GED required, with the ability to read, write, and comprehend instructions.
• Strong computer skills including navigating multiple programs and a basic knowledge of Microsoft Office.
• Spanish speaking is a plus, along with solid judgment and problem-solving abilities.
• Competitive pay of $15.00 per hour with a supportive remote work environment.
• Comprehensive benefits including health, dental, and vision insurance, 401(k) with company match, and PTO.
• Additional perks like flexible spending accounts, employee wellness programs, and career development opportunities.

Carenet Health

Carenet Health is a healthcare services company that provides customer engagement and support solutions for health plans and members. The company fosters a collaborative, innovative culture focused on empowering team growth through trust, opportunity, and accountability.