Remote Healthcare Support Specialist

TaskVerse; United States; Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Hourly pay $14.00–$15.00

Incentives based on performance

Paid comprehensive training

Health insurance after 90 days

Wellness programs

Career growth opportunities

Daily Pay

Life Insurance

Disability insurance (Short/Long-Term)

FSA/EAP

401(k) retirement plan

PTO for personal/vacation

Tuition reimbursement

Job summary

Sagility is hiring a Work from Home: Customer Service Representative (Healthcare) in the United States to be the first point of contact for healthcare clients, addressing inquiries and resolving issues via inbound calls. You will support members with empathy and professionalism in a remote setting.

The role requires at least 1 year in a call center or healthcare service, a High School Diploma, 25 WPM typing, reliable home internet, and a private workspace.

Qualifications

• Minimum 1 year of experience in a call center or healthcare customer service.
• High School Diploma or equivalent required.
• Proficiency in computer applications and navigation.
• Typing speed of at least 25 WPM.
• Reliable high-speed internet with 10 Mbps upload and 25 Mbps download.
• Dedicated, private home workspace.
• Flexible availability including weekends.
• Strong interpersonal and communication skills with a positive attitude.
• Ability to handle challenging situations with empathy and professionalism.
• Healthcare experience is a plus but not mandatory.
• Must be 18 years or older.

Responsibilities

• Handle incoming customer calls promptly, professionally, and courteously.
• Research and provide accurate resolutions to healthcare inquiries.
• Document call details thoroughly in the CRM system.
• Communicate empathetically and diplomatically with members.
• Meet daily team goals for quality assurance and customer satisfaction.
• Participate in training sessions and team meetings.
• Adhere to policies, confidentiality, and security standards.
• Share best practices and support colleagues.
• Remain adaptable to process updates and tech enhancements.

Skills

Empathy and professionalism

Excellent communication

Typing 25 WPM

Interpersonal skills

Flexibility including weekends

Computer applications proficiency

Education

High School Diploma or equivalent

Tools

CRM system

Job description

Sagility is hiring a Work from Home: Customer Service Representative (Healthcare) in the United States to be the first point of contact for healthcare clients, addressing inquiries and resolving issues via inbound calls. You will support members with empathy and professionalism in a remote setting.

The role requires at least 1 year in a call center or healthcare service, a High School Diploma, 25 WPM typing, reliable home internet, and a private workspace.