Healthcare Customer Service Representative - Work From Home

Everise, Inc.; Alabama; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work at home program

Medical, dental, vision benefits

401K benefits

Job summary

Everise delivers happiness to millions of customers around the world. We operate a robust work at home program and provide medical, dental, vision, and 401K benefits.

As a member of the Everise family, you will answer inbound calls for our clients' members, assisting with healthcare benefits and striving for one-call resolutions. We seek professionals with a strong customer service orientation, the ability to handle high call volumes, and a commitment to reliability and integrity.

Qualifications

• High school diploma or GED
• Ability to pass a drug screen and background check
• Healthcare background experience is a plus. Comfortable with medical terminology.
• Dedicated home workspace free from distractions
• Internet speed requirement of 50 Mb/s download and 10 Mb/s upload
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
• Schedule flexibility including weekends, evenings, possible holidays, and occasional overtime
• Meet attendance and dependability requirements

Responsibilities

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependent and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Must be flexible to work weekends & holidays

Skills

Communication skills

Customer service

Analytical abilities

Education

High school diploma or GED

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits, as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependent and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Must be flexible to work weekends & holidays

Qualifications

• High school diploma or GED
• Ability to pass a drug screen and background check
• Healthcare background experience is a plus. Comfortable with medical terminology.
• A dedicated area to work area, free from distractions and background noises.
• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
• Strong decision-making and analytical abilitiesAbility to identify customer needs and articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Work at Home Set-Up Requirements

• Standard Connect and Speed Wired Ethernet connection 25 Mb/s download, 10 Mb/s upload (wireless is not permitted) *Some programs may require higher speeds.
• Monitor (2) 21\" monitor(s). You will supply one and Everise will provide one.
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted.
• Headset You will need to purchase a headset. Specific models will be shared during the interview process.
• To be supplied by Everise: Keyboard Mouse Webcam

More About Everise

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness! Learn more at www.weareeverise.com.