Remote Healthcare Support Specialist

Sagility; Austin (TX); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay $14–$15/hr

Incentives

Paid training

Health coverage after 90 days

Wellness programs

Career advancement opportunities

Daily Pay

Medical/Dental/Vision coverage

Life Insurance

Disability options

Flexible Spending Account

Employee Assistance Program

401(k) with employer contribution

Paid Time Off

Tuition Reimbursement

Job summary

Sagility is hiring a Remote Customer Service Representative to support our healthcare call center in the United States. You will handle incoming calls, research resolutions, document details, and communicate empathetically to meet quality and customer satisfaction targets.

Requirements include at least 1 year in a call center, HS diploma, reliable attendance, and a private home workspace with fast internet.

Qualifications

• High School Diploma required.
• Minimum 1 year at a single job, preferably in customer service.
• Reliable attendance with no absences in the first 90 days.
• Typing speed of at least 25 WPM.
• Must have hardwired internet with reliable speeds.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication

Call center experience

Typing 25 WPM

Empathy

Customer service

Problem resolution

Education

High School Diploma

Tools

Computer applications

Job description

Sagility is hiring a Remote Customer Service Representative to support our healthcare call center in the United States. You will handle incoming calls, research resolutions, document details, and communicate empathetically to meet quality and customer satisfaction targets.

Requirements include at least 1 year in a call center, HS diploma, reliable attendance, and a private home workspace with fast internet.