Patient Service Representative – Cardiology, Phone Operator

MaineHealth; Scarborough (ME); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to join their phone switchboard team. This role involves managing high-volume calls in a cardiovascular practice, ensuring callers are directed to the right resources. The ideal candidate will have a background in phone-based customer service and will thrive in a collaborative environment. After successful training, this position offers the flexibility of remote work. Join a supportive team that values both professional growth and community engagement, making a meaningful impact in healthcare.

Benefits

Paid parental leave

Flexible work policies

Student loan assistance

Training resources

Well-being resources

Qualifications

• Experience in a medical office preferred.

Responsibilities

• Support the incoming phone switchboard team in a high-volume practice.
• Handle incoming calls and route them appropriately.

Skills

Phone-based customer service

Education

High School diploma or GED

Job description

Summary:

This position supports the incoming phone switchboard team in a high-volume cardiovascular practice. Along with two other team members, you will handle nearly all incoming calls, understand the call reason, and route calls appropriately. The ideal candidate has experience in phone-based customer service. This role is eligible for remote work after successful training.

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. High School diploma or GED preferred.
2. Experience in a medical office preferred.

Additional Information:

Working at MaineHealth locations across Maine and New Hampshire means collaborating with healthcare professionals who value both their colleagues and the community. We offer benefits like paid parental leave, flexible work policies, student loan assistance, training, and well-being resources.

MaineHealth is committed to an inclusive environment where you can thrive and reach your full potential. If you want to build a career in a supportive setting focused on delivering excellent care, apply today.

For questions about this role, contact Zachary T. Avelino at [e-mail].