Remote Healthcare Operations Supervisor

View Moreicons; United States; A distancia; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Sagility is seeking a Supervisor Operations to lead a customer service team in a remote USA setting. The role requires guiding performance, coaching staff, and achieving KPIs while delivering high-quality client outcomes.

Responsibilities include monitoring performance dashboards, addressing escalations, and collaborating across functions to improve processes. Healthcare experience is preferred and 1+ year in supervision is required.

Formación

• Excellent interpersonal and communication skills.
• Ability to coach, train, and motivate employees and evaluate performance.
• Ability to effectively lead and develop team towards improved performance.
• Ability to delegate and manage workload across functions within the organization.

Responsabilidades

• Coach and develop team to achieve account CPIs and KPIs.
• Monitor employee performance using coaching tools and dashboards.
• Manage employee performance including coaching, recognition, and reviews.
• Communicate client and organization expectations clearly on individual and team levels.
• Develop daily/weekly action plans to address performance gaps.
• Ensure accountability and productivity using provided tools and reports.
• Handle escalated and unresolved customer calls.
• Participate in cross-functional activities to improve capabilities.
• Model compliant behavior and professional conduct for CSRs.

Conocimientos

Interpersonal skills

Customer service excellence

Communication

Conflict resolution

Data interpretation

Team leadership

Coaching & training

Process improvement

Call center metrics

Educación

High School Diploma or equivalent; Associate or Bachelor's preferred

Descripción del empleo

Sagility is seeking a Supervisor Operations to lead a customer service team in a remote USA setting. The role requires guiding performance, coaching staff, and achieving KPIs while delivering high-quality client outcomes.

Responsibilities include monitoring performance dashboards, addressing escalations, and collaborating across functions to improve processes. Healthcare experience is preferred and 1+ year in supervision is required.