Remote Operations Assistant Manager - Healthcare Services

View Moreicons; Texas; Remote; USD 65,000 - 95,000; Full time

Job summary

Sagility is seeking an Assistant Manager-Operations to lead and develop Sr. Supervisors, ensuring high-quality service and efficient operations. You will monitor metrics, drive improvements, and collaborate with Account and Workforce Management to balance staffing and profitability.

The role focuses on coaching teams, optimizing processes, and delivering excellent customer experiences in a work-from-home setup for USA clients.

Qualifications

• Strong interpersonal and customer service skills.
• Good verbal and written communication.
• Problem-solving and conflict resolution abilities.
• Ability to improve team processes across functions.
• Ability to understand data and act on it.
• Ability to drive efficiency through metrics and performance.

Responsibilities

• Provide day-to-day leadership and development support to direct reports (Sr. Supervisors).
• Review operating statistics to ensure client and organization goals are met in service quality and timeliness.
• Identify areas of process improvement to increase client satisfaction and profitability.
• Oversee enhancements to client programs, including staffing and training.
• Collaborate with Account Management and Workforce Management to optimize staffing.
• Ensure service quality for all work performed by employees.
• Participate in client visits and roundtables to discuss program performance.

Skills

Interpersonal skills

Customer service

Problem solving

Verbal communication

Written communication

Conflict resolution

Process improvement

Data interpretation

Team leadership

Coaching

Education

High School Diploma

BA/BS in Business Administration or related field

Tools

Computers

Software applications

Phone systems

Job description

Sagility is seeking an Assistant Manager-Operations to lead and develop Sr. Supervisors, ensuring high-quality service and efficient operations. You will monitor metrics, drive improvements, and collaborate with Account and Workforce Management to balance staffing and profitability.

The role focuses on coaching teams, optimizing processes, and delivering excellent customer experiences in a work-from-home setup for USA clients.