Remote Operations Assistant Manager - Healthcare

Sagility; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Sagility is seeking an Assistant Manager-Operations to lead Sr. Supervisors, drive service quality, and boost profitability across client accounts.

The role emphasizes coaching, performance management, and cross-functional collaboration to optimize staffing and delivery in a Work@Home environment in the United States. The ideal candidate has 2+ years in customer service or call centers with at least 1 year in management, plus strong communication and problem-solving skills.

Qualifications

• 2+ years experience in customer service or call center, including 1 year in management.
• Healthcare industry experience preferred.
• Strong interpersonal, communication and problem-solving skills.
• Ability to guide teams and manage performance using metrics.

Responsibilities

• Provide day-to-day leadership and development to Sr. Supervisors.
• Monitor service quality and timeliness against client and company goals.
• Identify process improvements to increase client satisfaction and profitability.
• Coordinate staffing, training, attendance and quality initiatives.
• Collaborate with Account Management and Workforce Management to optimize staffing and profitability.
• Ensure high-quality service by all team members.
• Participate in client visits and program performance reviews.
• Mentor supervisors and CSRs; promote teamwork and safety.

Skills

Interpersonal skills

Customer service

Conflict resolution

Verbal and written communication

Team leadership

Data interpretation

Coaching and development

Process improvement

Delegation

Problem solving

People management

Education

High School Diploma

BA/BS in Business Administration

Tools

CRM software

Call center software

Phone systems

Job description

Sagility is seeking an Assistant Manager-Operations to lead Sr. Supervisors, drive service quality, and boost profitability across client accounts.

The role emphasizes coaching, performance management, and cross-functional collaboration to optimize staffing and delivery in a Work@Home environment in the United States. The ideal candidate has 2+ years in customer service or call centers with at least 1 year in management, plus strong communication and problem-solving skills.