Remote Healthcare Operations Lead

Healthmark Group; United States; Remote; USD 45,000 - 50,000; Full time

Job summary

HealthMark Group is seeking an experienced Operations Manager for a full-time remote role in the United States. You will manage a remote team responsible for escalations, issue resolution, and performance reporting to ensure high-quality service for healthcare clients.

Required: at least 3 years in healthcare, strong written and verbal communication, and proficiency with MS Office (Excel and PowerPoint). Knowledge of HIPAA and privacy policies is a plus.

Qualifications

• Minimum 3 years of healthcare experience.
• Strong written and verbal communication skills.
• Proficiency with MS Office (Excel and PowerPoint).
• Knowledge of HIPAA and information privacy policies is a plus.

Responsibilities

• Manage a remote team responsible for escalations and issue resolution.
• Monitor performance and generate proactive reports for clients.
• Collaborate with stakeholders to ensure service levels meet hospital expectations.
• Develop and track KPIs to improve team cohesion and results.
• Identify and implement process improvements to reduce cycle times.
• Provide coaching and training to ensure smooth handoffs and workflows.

Skills

Healthcare experience

Strong communication

Process improvement

Customer-focused

Tools

MS Office (Excel, PowerPoint)

Job description

HealthMark Group is seeking an experienced Operations Manager for a full-time remote role in the United States. You will manage a remote team responsible for escalations, issue resolution, and performance reporting to ensure high-quality service for healthcare clients.

Required: at least 3 years in healthcare, strong written and verbal communication, and proficiency with MS Office (Excel and PowerPoint). Knowledge of HIPAA and privacy policies is a plus.