Customer Inquiry Advocate — Hybrid (Remote After Training)

hcsc; Houston (TX); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Health Care Service Corporation in Houston, TX is seeking a Customer Service Associate to respond to written and web-based inquiries from beneficiaries, providers and Blues Plans under supervision. The role emphasizes accurate data entry, clear communication, and timely issue resolution.

The position starts onsite, then transitions to remote work after four weeks of training, with standard Monday–Friday hours and periodic in-office meetings. Sponsorship is not available.

Qualifications

• High school diploma or GED required.
• 6 months customer service or 6 months office experience.
• Data entry and/or typing experience.
• Strong verbal and written communication.
• Interpersonal, analytical and organizational skills; able to make independent decisions.

Responsibilities

• Conduct research and provide responses to written and web-based inquiries from beneficiaries, providers, Blues Plans and others.

Skills

Customer service

Data entry

Interpersonal skills

Verbal and written communication

Organizational skills

Independent decision making

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

Health Care Service Corporation in Houston, TX is seeking a Customer Service Associate to respond to written and web-based inquiries from beneficiaries, providers and Blues Plans under supervision. The role emphasizes accurate data entry, clear communication, and timely issue resolution.

The position starts onsite, then transitions to remote work after four weeks of training, with standard Monday–Friday hours and periodic in-office meetings. Sponsorship is not available.