Remote Healthcare IT Support Specialist

Privia Health; Stati Uniti; Remoto; USD 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Privia Health is seeking a Remote Technical Support Associate based in the United States to support clinical and administrative staff by resolving technology issues in a hospital and health care environment. You'll respond to end-user requests, diagnose hardware, software, and connectivity problems, and document all tickets in line with IT service management practices.

Collaboration with the IT team is essential to escalate and resolve complex incidents.

Competenze

• Foundational experience providing technical or end-user support.
• Strong communication with technical and non-technical staff in healthcare.
• Ability to manage and prioritize multiple support requests.

Mansioni

• Respond to technical support requests from end users in a healthcare setting with timely resolution.
• Diagnose and troubleshoot hardware, software, and connectivity issues across the technology stack.
• Document support tickets, escalations, and resolutions per ITSM practices.
• Collaborate with the broader IT department to resolve complex incidents.

Descrizione del lavoro

Privia Health is seeking a Remote Technical Support Associate based in the United States to support clinical and administrative staff by resolving technology issues in a hospital and health care environment. You'll respond to end-user requests, diagnose hardware, software, and connectivity problems, and document all tickets in line with IT service management practices.

Collaboration with the IT team is essential to escalate and resolve complex incidents.