Remote Healthcare IT Support Specialist

Remote Jobs; Chesterfield (MO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision insurance

401(k) retirement savings with company

Paid time off

Public & floating holidays

Maternity/Paternity leave

Disability & Life insurance

Remote work eligible

Job summary

Healthcare Fraud Shield seeks a Customer Support Specialist to provide timely, accurate assistance to customers via phone and email. You will troubleshoot issues, document interactions, and collaborate with internal teams to ensure a positive customer experience.

The role focuses on issue resolution, data-entry accuracy, and maintaining up-to-date knowledge of HCFSPlatform, while upholding privacy and security standards across healthcare information.

Qualifications

• Proven customer service experience in a professional setting.
• Ability to understand complex information and explain it clearly.
• Strong written and verbal communication with attention to detail.
• Familiarity with service-level agreements and data-entry tasks.

Responsibilities

• Develop working knowledge of HCFSPlatform and support procedures.
• Respond to customer questions via phone and email promptly.
• Investigate and document issues; escalate when needed.
• Maintain accurate records of interactions and resolutions.
• Monitor cases and provide timely updates per service expectations.
• Contribute to improvements in support documentation and FAQs.
• Update release notes and internal reference materials as required.
• Enter required data into the designated software system daily.
• Collaborate with internal teams to meet customer needs and resolve issues.
• Adhere to Privacy and Security standards and protect PHI.
• Handle confidential information with discretion.

Skills

Customer service

Analytical troubleshooting

Communication

SLA knowledge

Data-entry accuracy

MS Office

Job description

Healthcare Fraud Shield seeks a Customer Support Specialist to provide timely, accurate assistance to customers via phone and email. You will troubleshoot issues, document interactions, and collaborate with internal teams to ensure a positive customer experience.

The role focuses on issue resolution, data-entry accuracy, and maintaining up-to-date knowledge of HCFSPlatform, while upholding privacy and security standards across healthcare information.