Remote Customer Support Specialist - Healthcare IT Platform

Healthcare Fraud Shield; Chesterfield (MO); Híbrido; USD 50.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, Dental & Vision insurance

401(k) with employer match

Paid time off

Resumo da vaga

Healthcare Fraud Shield, headquartered in the United States, seeks a Customer Support Specialist to develop expertise in the HCFSPlatform and provide timely, accurate support to customers by phone and email. You will troubleshoot issues, document interactions, and collaborate with internal teams to ensure a positive customer experience.

In this role, you will handle data-entry duties, maintain support content, and adhere to privacy and security standards while delivering professional service.

Qualificações

• Proven customer service experience resolving issues professionally and promptly.
• Analytical troubleshooting skills with a structured approach to problem solving.
• Ability to absorb complex technical information and explain it to non-technical users.
• Excellent verbal and written communication with strong attention to tone, accuracy, and follow-through.

Responsabilidades

• Develop and maintain extensive knowledge of the HCFSPlatform workflows and support procedures.
• Respond to customer questions and application issues via phone and email.
• Investigate, document, and resolve issues; escalate when additional expertise is needed.
• Maintain accurate documentation of all interactions, troubleshooting efforts, and resolutions.

Conhecimentos

Customer service

Troubleshooting

Clear communication

Attention to detail

SLAs experience

Data-entry accuracy

Healthcare IT familiarity

Ferramentas

Microsoft Office

Excel

Word

Outlook

Descrição da vaga

Healthcare Fraud Shield, headquartered in the United States, seeks a Customer Support Specialist to develop expertise in the HCFSPlatform and provide timely, accurate support to customers by phone and email. You will troubleshoot issues, document interactions, and collaborate with internal teams to ensure a positive customer experience.

In this role, you will handle data-entry duties, maintain support content, and adhere to privacy and security standards while delivering professional service.