Remote Healthcare Engagement Specialist

Carenet Health; San Antonio (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Flexible spending accounts

Employee wellness programs

Career development and growth

Job summary

Carenet Health is seeking an Engagement Specialist to reach out to health plan members, schedule care assessments, and provide encouragement to take action. You will operate from a home office with a focus on empathy and effective communication.

You will be responsible for educating members about benefits, overcoming hesitations, and guiding them toward meaningful health goals while maintaining productivity and excellent service quality.

Qualifications

• Customer service skills with a compassionate tone.
• Strong written and verbal communication abilities.
• Ability to manage time and meet daily task schedules.

Responsibilities

• Make outbound calls to patients and members to discuss healthcare needs and scheduling.
• Present the healthcare program clearly and build trust to drive engagement.
• Address concerns and highlight benefits to convert interactions into outcomes.
• Educate members on program advantages and help set achievable health goals.
• Identify and address issues, delivering exceptional customer service.

Skills

Customer service

Communication

Data entry

Keyboarding speed

Outlook

Word

Empathy

Time management

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Carenet Health is seeking an Engagement Specialist to reach out to health plan members, schedule care assessments, and provide encouragement to take action. You will operate from a home office with a focus on empathy and effective communication.

You will be responsible for educating members about benefits, overcoming hesitations, and guiding them toward meaningful health goals while maintaining productivity and excellent service quality.