Remote Healthcare Customer Support Specialist II

IU Health; United States; À distance; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Tuition reimbursement

Employee Assistance Program

Wellness program incentives

Résumé du poste

IU Health in Indiana seeks compassionate team members for a patient services role. You will answer inquiries by phone and email, assist with registrations, and coordinate referrals with care teams.

The role emphasizes accuracy in data entry, problem solving, and collaboration with internal departments; requires High School Diploma and 3–5 years experience; remote work option within Indiana.

Qualifications

• High School Diploma or GED is required.
• 3-5 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsabilités

• Respond to patient inquiries via telephone and email in a courteous and professional manner.
• Assist patients by identifying concerns and escalating or coordinating resolution according to guidelines.
• Collaborate with internal departments to ensure timely issue resolution.
• Enter patient demographics and billing information into internal systems accurately.
• Process new referrals under supervision and established procedures.
• Prepare patient accounts with clinical documentation and referrals.
• Monitor referrals and assist with scheduling follow-ups.

Connaissances

Strong interpersonal skills

Professionalism

Initiative

Typing 30+ wpm

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

IU Health in Indiana seeks compassionate team members for a patient services role. You will answer inquiries by phone and email, assist with registrations, and coordinate referrals with care teams.

The role emphasizes accuracy in data entry, problem solving, and collaboration with internal departments; requires High School Diploma and 3–5 years experience; remote work option within Indiana.