Customer Service Representative II

IU Health; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Tuition reimbursement

Employee Assistance Program

Wellness program incentives

Job summary

IU Health in Indiana seeks compassionate team members for a patient services role. You will answer inquiries by phone and email, assist with registrations, and coordinate referrals with care teams.

The role emphasizes accuracy in data entry, problem solving, and collaboration with internal departments; requires High School Diploma and 3–5 years experience; remote work option within Indiana.

Qualifications

• High School Diploma or GED is required.
• 3-5 years of relevant experience.
• Proficiency in Microsoft Office.
• Ability to manage time effectively in a fast-paced environment.

Responsibilities

• Respond to patient inquiries via telephone and email in a courteous and professional manner.
• Assist patients by identifying concerns and escalating or coordinating resolution according to guidelines.
• Collaborate with internal departments to ensure timely issue resolution.
• Enter patient demographics and billing information into internal systems accurately.
• Process new referrals under supervision and established procedures.
• Prepare patient accounts with clinical documentation and referrals.
• Monitor referrals and assist with scheduling follow-ups.

Skills

Strong interpersonal skills

Professionalism

Initiative

Typing 30+ wpm

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program - Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE :

Monday-Friday 8am-4:30pm or 8:30am-5pm *Holiday Rotation; No Weekends

WORK LOCATION : ***REMOTE-Must be located in Indiana***

Training :

3 weeks, onsite (8am-430pm) at Gateway Plaza located at 950 N Meridian St, Suite 950, Indianapolis IN 46204

KEY RESPONSIBILITIES

• Respond to patient inquiries via telephone and email in a courteous and professional manner.
• Assist patients by identifying concerns and escalating or coordinating resolution according to established guidelines.
• Work collaboratively with internal departments to ensure timely issue resolution.
• Collect and accurately enter patient demographic and billing information into internal systems.
• Process new and incoming patient referrals under supervision and established procedures.
• Prepare patient accounts by organizing clinical documentation, discharge summaries, and referral paperwork.
• Monitor referrals and assist with scheduling follow‑ups as directed.
• Maintain inpatient lists in Cerner, including monitoring discharges and patient updates.
• Monitor the ECIN system for new referrals and status updates.
• Complete patient registration tasks, including account creation, demographic verification, and assignment of appropriate care team members.
• Review incoming faxes for orders and referrals and route or process accordingly
• Coordinate pump education schedulingwith the Dietitian team.
• Manage inboundcallsfrom patientsand provider offices,providing accurateinformation orroutingcallsappropriately.

PREFERRED QUALIFICATIONS

• Strong interpersonal skills, professionalism, and initiative.
• Ability to work independently.
• Ability to type at least 30+ words per minute.

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 3-5 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.