Remote Healthcare Support Specialist

UnityBPO, Inc.; New Mexico; Hybrid; USD 15,000 - 21,000; Full time

Benefits offered by this job

Remote flexibility

Training and certifications

Career development

Job summary

UnityBPO, Inc. is seeking a Customer Service Representative for a remote role serving NM, TX, AZ, and OK. Shifts are scheduled between 6 AM and 9 PM MST, weekdays or weekends, with full-time status and a $13.00 hourly pay.

You will assist patients with healthcare portal questions, scheduling, and non-clinical needs, delivering clear, compassionate support on every call. The company emphasizes remote work flexibility from NM/TX/AZ, ongoing training, and opportunities for career development in a

Qualifications

• High School diploma or GED (or equivalent experience).
• Must have hard wired connection to router.
• Previous experience in a customer service or technical support role.
• Previous Call Center Experience.
• Basic knowledge of PC operations and desktop applications.
• Excellent verbal and written communication skills.
• Ability to multitask and problem-solve in a fast-paced environment.
• Ability to maintain and calm, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer empathy, patience, and a commitment to provide high-quality service.

Responsibilities

• Provide first-level customer service support (Microsoft Office, customer specific software, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy.

Skills

Customer service

Call center experience

Written communication

Multitasking

Remote work

Education

High school diploma or GED

Tools

Microsoft Office

PC/Desktop applications

Job description

UnityBPO, Inc. is seeking a Customer Service Representative for a remote role serving NM, TX, AZ, and OK. Shifts are scheduled between 6 AM and 9 PM MST, weekdays or weekends, with full-time status and a $13.00 hourly pay.

You will assist patients with healthcare portal questions, scheduling, and non-clinical needs, delivering clear, compassionate support on every call. The company emphasizes remote work flexibility from NM/TX/AZ, ongoing training, and opportunities for career development in a