Remote Healthcare Customer Support Specialist

Remote Jobs; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

TP is seeking a Healthcare Customer Support Specialist based in Tennessee with remote work options. You will serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries using web-based tools to ensure a positive customer experience in a high-velocity environment.

The role requires at least 6 months of customer service experience, strong communication skills, and the ability to work from home with a reliable internet connection.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Communication

Typing 25 WPM

Windows basics

Sales experience

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

TP is seeking a Healthcare Customer Support Specialist based in Tennessee with remote work options. You will serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries using web-based tools to ensure a positive customer experience in a high-velocity environment.

The role requires at least 6 months of customer service experience, strong communication skills, and the ability to work from home with a reliable internet connection.