Remote Healthcare Customer Support Specialist

Concentrix; Lincoln (NE); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

DailyPay

Paid training

Performance incentives

Referral bonuses

Work-from-home

Diversity & inclusion programs

Job summary

Concentrix is hiring a Healthcare Customer Service Representative to work from home in the United States. You’ll support customers, resolve basic technical issues, and document interactions using a guided call flow.

The role emphasizes customer care, learning new technologies, and offering additional products and services. The position requires a high school diploma or GED and 1+ year of customer service experience, with open availability and a quiet home workspace.

Qualifications

• 1+ year of customer service experience.
• Open availability to accommodate shifts.
• Ability to navigate multiple systems while helping customers.
• Proficiency with desktop/laptop and internet testing requirements.
• Quiet, distraction-free home workspace.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Document and track information in databases.
• Recommend additional products or services.
• Deliver positive customer interactions from a home office.

Skills

Customer service

Open availability

Multitasking

PC navigation

Home office setup

Smartphone use

Education

High school diploma or GED

Current Ultimate Medical Academy Graduate

Job description

Concentrix is hiring a Healthcare Customer Service Representative to work from home in the United States. You’ll support customers, resolve basic technical issues, and document interactions using a guided call flow.

The role emphasizes customer care, learning new technologies, and offering additional products and services. The position requires a high school diploma or GED and 1+ year of customer service experience, with open availability and a quiet home workspace.