Remote Healthcare Customer Support Specialist

Teleperformance USA; Hawaii; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Job summary

Teleperformance USA in Hawaii is seeking Healthcare Customer Service Representatives to handle customer inquiries across phone, email, chat, and social channels. You will resolve questions, de-escalate concerns, and escalate when needed while maintaining customer satisfaction and accuracy in records.

Qualified candidates will have at least a High School Diploma, 6 months of customer service experience, and the ability to type 25+ WPM. A remote work setup is required with reliable internet access.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience preferred.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based tools.

Responsibilities

• Connect with customers via phone, email, chat, and social media to resolve questions.
• Calmly de-escalate issues and provide solutions.
• Escalate when necessary and appropriate.
• Process payments or requests for assistance as needed.
• Track call-related information for auditing and reporting.
• Provide feedback on call issues and opportunities to improve.
• Upsell when required.

Skills

Customer Service

Typing 25 wpm

Windows basics

Communication

De-escalation

Education

High School Diploma

Job description

Teleperformance USA in Hawaii is seeking Healthcare Customer Service Representatives to handle customer inquiries across phone, email, chat, and social channels. You will resolve questions, de-escalate concerns, and escalate when needed while maintaining customer satisfaction and accuracy in records.

Qualified candidates will have at least a High School Diploma, 6 months of customer service experience, and the ability to type 25+ WPM. A remote work setup is required with reliable internet access.