Remote Healthcare Customer Support - Bilingual Spanish

Pride Health; Texas; Remote; USD 38,000 - 41,000; Full time

Benefits offered by this job

Remote work

Healthcare coverage

401(k) retirement plan

Employee discounts

Job summary

Pride Health is hiring a Customer Service Representative for a 100% remote opportunity in the United States. You will provide telephone-based support to patients and community members and schedule medical appointments using EPIC.

The role requires clear communication, attention to detail, and a patient-focused approach. Training runs Monday–Friday 8:00 AM–5:00 PM with nesting for 3 weeks; bilingual Spanish skills are strongly preferred.

Qualifications

• 1 year of customer service experience (healthcare preferred)
• 1 year of appointment scheduling preferred
• Strong attention to detail and data-entry accuracy
• Friendly, patient-focused communication; ability to follow workflows

Responsibilities

• Provide professional telephone-based customer service to patients and community members.
• Schedule medical appointments accurately using EPIC.
• Follow established workflow tools and processes.
• Enter and maintain patient information with a high level of accuracy.
• Meet assigned work schedules, attendance, and performance expectations.
• Collaborate with team members to support a patient-focused environment.

Skills

Customer service

Appointment scheduling

Attention to detail

Workflow compliance

Compassionate communication

Bilingual Spanish

Tools

EPIC

Job description

Pride Health is hiring a Customer Service Representative for a 100% remote opportunity in the United States. You will provide telephone-based support to patients and community members and schedule medical appointments using EPIC.

The role requires clear communication, attention to detail, and a patient-focused approach. Training runs Monday–Friday 8:00 AM–5:00 PM with nesting for 3 weeks; bilingual Spanish skills are strongly preferred.