Remote Healthcare Customer Service Specialist

Sagility; Seattle (WA); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Daily Pay

Health coverage (90 days)

401(k) with employer contribution

PTO

Tuition reimbursement

Life Insurance

Job summary

Sagility, a global leader in BPM and healthcare transformation, is hiring a Remote Customer Service Representative for our call center team in the United States. The role focuses on handling incoming calls, researching inquiries, and delivering empathetic, professional resolutions.

Requirements include at least 1 year in a call center, a high school diploma, reliable attendance, and a calm, team-oriented approach. Training is provided, with benefits and opportunities for growth.

Qualifications

• Excellent communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency with computer applications.
• Previous healthcare experience is a plus.
• At least 1 year of call center experience required.
• Typing 25 WPM.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Strong communication

Typing 25 WPM

Team-oriented

Proficiency with computer applications

Customer service mindset

Fast-paced environment

Education

High School Diploma or equivalent

Job description

Sagility, a global leader in BPM and healthcare transformation, is hiring a Remote Customer Service Representative for our call center team in the United States. The role focuses on handling incoming calls, researching inquiries, and delivering empathetic, professional resolutions.

Requirements include at least 1 year in a call center, a high school diploma, reliable attendance, and a calm, team-oriented approach. Training is provided, with benefits and opportunities for growth.