Remote Healthcare Customer Service Pro - Growth & Training

Sagility; Jacksonville (FL); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health coverage after 90 days

401(k) with employer contribution

PTO

Tuition Reimbursement

Life Insurance

Disability insurance

Flexible Spending Account (FSA)

Employee Assistance Program

Daily Pay

Job summary

Sagility, a global BPM leader, is seeking a Remote Customer Service Representative for healthcare inquiries. You will handle inbound calls, resolve issues, and document interactions with empathy and accuracy, contributing to high customer satisfaction from home.

Ideal candidates bring at least 1 year in a call center, a HS diploma, and comfort with computer applications. We offer paid training, benefits after 90 days, and opportunities for career growth.

Qualifications

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication

Typing 25 WPM

Computer literacy

Customer service

Education

High School Diploma or equivalent

Job description

Sagility, a global BPM leader, is seeking a Remote Customer Service Representative for healthcare inquiries. You will handle inbound calls, resolve issues, and document interactions with empathy and accuracy, contributing to high customer satisfaction from home.

Ideal candidates bring at least 1 year in a call center, a HS diploma, and comfort with computer applications. We offer paid training, benefits after 90 days, and opportunities for career growth.