Remote Health Plan Support Specialist

TTEC; Greensboro (NC); Remote; USD 22,000 - 33,000; Full time

Job summary

TTEC is hiring a Healthcare Customer Service Representative for remote work in North Carolina. You will help customers by sharing health plan information, answering questions, and guiding enrollment and account access.

Training is instructor-led with online sessions and interactive coaching to support growth. Base wage starts at $16 per hour with performance bonus opportunities and a benefits package based on position.

Qualifications

• 6 months or more of customer service experience.
• Integrity to follow HIPAA guidelines on patient privacy.
• High school diploma or equivalent.
• Computer experience.
• High speed internet (> 15 Mbps).
• USB wired headset preferred.

Responsibilities

• Provide answers and upgrades related to health plans.
• Research and outbound calls to address eligibility questions and enrollment status.
• Assist members with online health account access and navigation.

Skills

Customer service experience

HIPAA privacy

Computer literacy

High speed internet

USB wired headset

Education

High School diploma or equivalent

Job description

TTEC is hiring a Healthcare Customer Service Representative for remote work in North Carolina. You will help customers by sharing health plan information, answering questions, and guiding enrollment and account access.

Training is instructor-led with online sessions and interactive coaching to support growth. Base wage starts at $16 per hour with performance bonus opportunities and a benefits package based on position.