Remote Healthcare CSR - Bilingual Support Specialist

TTEC; United States; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Performance bonus opportunities

Health benefits

PTO

Job summary

TTEC is seeking a bilingual Healthcare Customer Service Representative to work remotely from the United States. You will assist customers with health plan information, enrollment steps, and account access, delivering compassionate support and accurate guidance.

Ideal candidates will have at least 6 months of customer service experience, HIPAA awareness, and reliable home internet. A high school diploma or equivalent is required, and training is provided.

Qualifications

• 6 months or more of customer service experience.
• Integrity to follow HIPAA guidelines on patient privacy.
• High school diploma or equivalent.

Responsibilities

• Recommend upgrades to health plans and educate members.
• Conduct outbound calls to answer questions about benefits and enrollment.
• Assist members with online health account login and information.

Skills

Customer service

HIPAA compliance

High school diploma

Computer literacy

Internet required

Education

High school diploma or equivalent

Job description

TTEC is seeking a bilingual Healthcare Customer Service Representative to work remotely from the United States. You will assist customers with health plan information, enrollment steps, and account access, delivering compassionate support and accurate guidance.

Ideal candidates will have at least 6 months of customer service experience, HIPAA awareness, and reliable home internet. A high school diploma or equivalent is required, and training is provided.