Remote Healthcare Customer Support Specialist

TTEC; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health benefits

PTO

Tuition reimbursement

Wellness incentives

Job summary

TTEC is hiring a Healthcare Customer Service Representative for a remote UMA role in the United States. You will help customers with health plan questions, eligibility, and enrollment, delivering compassionate service and practical solutions.

Responsibilities include researching inquiries, outbound follow-ups, and assisting members with online health accounts, all while upholding HIPAA privacy and data security. Apply today to join a global CX team.

Qualifications

• 6 months or more of customer service experience.
• Ability to follow HIPAA guidelines and protect patient privacy.
• High school diploma or equivalent.
• Basic computer skills and online account navigation.
• High-speed internet connection.
• Wired USB headset is preferred for calls.

Responsibilities

• Assist customers by addressing questions about health plans and eligibility.
• Provide information and perform outbound calls to resolve issues.
• Guide members in logging into their online health accounts and finding doctor info.

Skills

Customer service

HIPAA privacy

High school diploma

Computer literacy

High-speed internet

Wired headset recommended

Job description

TTEC is hiring a Healthcare Customer Service Representative for a remote UMA role in the United States. You will help customers with health plan questions, eligibility, and enrollment, delivering compassionate service and practical solutions.

Responsibilities include researching inquiries, outbound follow-ups, and assisting members with online health accounts, all while upholding HIPAA privacy and data security. Apply today to join a global CX team.