Remote Healthcare Customer Care Specialist

Sagility; Little Rock (AR); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health coverage after 90 days

401(k) with employer contribution

Paid Time Off

Tuition Reimbursement

Daily Pay

Job summary

Sagility is hiring a Work from Home Customer Service Representative (Healthcare) to join our call center team. You will handle incoming calls, research issues, document details, and communicate with empathy while meeting quality metrics.

A healthcare background is a plus and at least one year in a call center is required. Excellent communication, a private home workspace, reliable internet, and weekend availability are essential.

Qualifications

• Must be 18 years or older.
• Minimum 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Secure, private work area at home.
• Flexible availability, including weekends.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Customer service

Communication

Typing 25 WPM

Team player

Computer literacy

Education

High School Diploma or equivalent

Tools

Hardwired internet

Home office setup

Job description

Sagility is hiring a Work from Home Customer Service Representative (Healthcare) to join our call center team. You will handle incoming calls, research issues, document details, and communicate with empathy while meeting quality metrics.

A healthcare background is a plus and at least one year in a call center is required. Excellent communication, a private home workspace, reliable internet, and weekend availability are essential.