Remote Healthcare Customer Advocate II

Premera Blue Cross; Athens (GA); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

401K match

Health benefits

Tuition assistance

Job summary

Premera Blue Cross is hiring a Customer Service Representative II to deliver first-call resolution for members and providers across multiple states. You will handle inbound and outbound calls with empathy, document interactions accurately, and escalate issues as needed.

This full-time work-from-home role offers a set schedule, 40 hours/week, paid training, and a comprehensive benefits package including 401(k) match, tuition assistance, generous PTO, and opportunities for career growth.

Qualifications

• Two years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Ability to handle high-volume inbound/outbound calls.
• Willingness to work a variety of shifts.

Responsibilities

• Provide first call resolution for inbound and outbound calls.
• Document and route issues to appropriate departments.
• Follow up on pended items and process paperwork.
• Maintain Personal Protected Information (PPI) compliance.

Skills

Empathy

Conflict resolution

Communication

Education

High School Diploma or GED

Two years of college coursework or three years of work experience

Tools

Microsoft Office Suite

Job description

Premera Blue Cross is hiring a Customer Service Representative II to deliver first-call resolution for members and providers across multiple states. You will handle inbound and outbound calls with empathy, document interactions accurately, and escalate issues as needed.

This full-time work-from-home role offers a set schedule, 40 hours/week, paid training, and a comprehensive benefits package including 401(k) match, tuition assistance, generous PTO, and opportunities for career growth.