Remote Customer Service Rep II - Healthcare Support

Premera Blue Cross; Seattle (WA); Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Paid virtual training

Work from home

Home office stipend

401k & Pension

Job summary

Premera Blue Cross is hiring Customer Service Representatives to support customers from home across multiple western states. This fully remote CSR role offers a stable 40-hour weekly schedule, Monday–Friday shifts, and a comprehensive benefits package designed to promote health and well-being.

In addition to 12 weeks of paid virtual training, employees receive a one-time $500 pre-tax home office stipend after graduation and access to tuition assistance, 401k, and a pension equity plan.

Qualifications

• Two years of customer service experience in related fields (Required) which includes the following:
• Ability to defuse conflict and address customer concerns effectively with empathy and respect.
• Demonstrated recent experience with Microsoft Office Suite or equivalent software platforms, including proficiency in navigating multiple screens and systems simultaneously while providing live call support.

Responsibilities

• Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution, de-escalate calls, as well as provides caller education, through clear and accurate exchange of information.
• Follow-up, resolve and document issues in a timely manner. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Follow up on pended items and route incoming paperwork to correct departments for completion.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements.
• Perform with reliable and consistent behaviors, performance goals and metrics, and attendance.
• Other duties as assigned.

Skills

Customer service

Communication

Empathy

Conflict resolution

MS Office

Education

High School Diploma or GED

Two years college coursework or three years work experience in customer service

Tools

Microsoft Office Suite

Job description

Premera Blue Cross is hiring Customer Service Representatives to support customers from home across multiple western states. This fully remote CSR role offers a stable 40-hour weekly schedule, Monday–Friday shifts, and a comprehensive benefits package designed to promote health and well-being.

In addition to 12 weeks of paid virtual training, employees receive a one-time $500 pre-tax home office stipend after graduation and access to tuition assistance, 401k, and a pension equity plan.