Remote Customer Experience Advocate

Placements24; United States; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Competitive salary

Benefits package

Training and development

Supportive virtual team

Growth opportunities

Job summary

Placements24 is recruiting a Customer Experience Advocate for a fully remote position. You will be the first point of contact for customers, handling inquiries via email, chat, and phone from anywhere in South Africa.

The role emphasizes empathy, clear communication, and a passion for exceptional service to boost loyalty and satisfaction. Responsibilities include resolving issues, providing product information, and collaborating with teams to improve processes.

Qualifications

• Experience in customer service, support, or related field.
• Excellent written and verbal communication skills.
• Able to multitask and stay organized in a remote setting.

Responsibilities

• Handle inquiries via email, chat, and phone with professionalism.
• Provide product and policy information to customers.
• Resolve issues and escalate complex cases when needed.
• Maintain accurate customer records and logs.
• Proactively identify ways to improve the customer experience.

Skills

Customer service

Active listening

Communication

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Placements24 is recruiting a Customer Experience Advocate for a fully remote position. You will be the first point of contact for customers, handling inquiries via email, chat, and phone from anywhere in South Africa.

The role emphasizes empathy, clear communication, and a passion for exceptional service to boost loyalty and satisfaction. Responsibilities include resolving issues, providing product information, and collaborating with teams to improve processes.