Enterprise Healthcare CSM — Remote, Equity, Growth

Kontakt.io; Midwest (WY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Health coverage

Dental coverage

Vision coverage

401(k)

Job summary

Qualifications

• 6+ years of Customer Success experience with enterprise healthcare organizations.
• Autonomy and ownership in a fast-paced growth environment.
• Strong understanding of healthcare workflows and the full customer lifecycle, including renewals and expansion.
• Proven ROI-focused adoption, optimization, and measurable ROI for healthcare platforms (SaaS or hardware-enabled).
• Executive presence with the ability to lead strategic conversations with senior leaders.
• Strong problem-solving skills and experience using Salesforce or a similar enterprise CRM.

Responsibilities

• Manage a portfolio of strategic Enterprise healthcare customers post-deployment.
• Develop outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and ROI.
• Build relationships across clinical, operational, IT, and executive stakeholders.
• Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization.
• Proactively identify risks and opportunities, resolve issues, and coordinate with internal teams to maintain high customer satisfaction.
• Partner with Sales and CS leadership to support renewals, expansion, and long-term account growth.

Skills

Customer Success

Stakeholder management

Renewals & expansion

Strategic account management

Executive communication

CRM expertise

Tools

Salesforce

Job description