Remote Healthcare CS Manager — Value-Based Care

Keebler Health, Inc.; Durham (NC); A distancia; USD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity options

Benefits package

Professional growth

Collaborative culture

Descripción de la vacante

Keebler Health, Inc. is seeking a Customer Success Manager to own relationships with a portfolio of healthcare customers, guiding them from late-stage sales through go-live and ongoing growth.

You will collaborate with Implementation, Support, Product, Engineering, and Clinical teams to ensure value realization, renewals, and expanded use. This US-based remote role favors candidates in North Carolina or New York and rewards a collaborative, outcome-focused mindset.

Formación

• 3-5+ years in customer success, account management, or another customer-facing role, ideally in software.
• Track record of owning customer relationships and growing or renewing accounts, with measurable results.
• Sales skills: comfortable running a commercial conversation, spotting an opening, and asking for the next step.
• Credibility with senior customers and the confidence to have difficult conversations.
• Strong organization and ability to juggle competing priorities across several accounts.

Responsabilidades

• Own the relationship for your portfolio of accounts from late-stage sales through onboarding and ongoing partnership.
• Join late-stage sales conversations to help set realistic expectations before contract signature.
• Build trusted relationships with executive, clinical, operational, and technical stakeholders.
• Be the customer’s advocate inside Keebler Health to ensure needs and feedback reach Product, Engineering, and Clinical teams.
• Develop account plans, stakeholder maps, and communication rhythms for each account.
• Lead regular business reviews, executive check-ins, and planning conversations.
• Be a key part of renewals and identify features and opportunities that fit customer goals.
• Monitor account health and address risks, gaps, and opportunities.

Conocimientos

Customer relationships

Account management

Sales skills

Stakeholder management

Communication skills

Descripción del empleo

Keebler Health, Inc. is seeking a Customer Success Manager to own relationships with a portfolio of healthcare customers, guiding them from late-stage sales through go-live and ongoing growth.

You will collaborate with Implementation, Support, Product, Engineering, and Clinical teams to ensure value realization, renewals, and expanded use. This US-based remote role favors candidates in North Carolina or New York and rewards a collaborative, outcome-focused mindset.