Concierge Associate

Garner Health; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Garner Health, LLC is seeking a dedicated Concierge Associate to join our member-facing team. You will serve as the front line of support for our members, helping them understand and navigate their healthcare benefits via phone, chat, and email.

You will thrive in a dynamic environment, balancing professionalism with empathy, and you will work to find the highest-quality care at the lowest possible cost while protecting member privacy and complying with HIPAA.

Qualifications

• Minimum 2 years of call center or customer service experience.
• Healthcare experience preferred.
• Clear and confident verbal and written communication skills.
• Meticulous attention to detail and adaptive in a fast-paced environment.
• Proactive, curious problem-solving mindset and ability to take feedback.
• Technical proficiency with customer service platforms such as Zendesk.
• Commitment to urgent, mission-driven work with accountability.

Responsibilities

• Deliver exceptional member support via phone, chat, and email.
• Educate members on healthcare benefits and claims to maximize Garner benefit.
• Help steer members to find the best care available to them.
• Handle complex and sensitive conversations professionally and empathetically.
• Deescalate members experiencing friction with benefits.
• Collaborate with other departments to address cross-department issues.
• Capture and elevate member feedback to internal teams.
• Stay up to date on evolving procedures and privacy requirements.
• Protect member privacy and maintain HIPAA and data security compliance.

Skills

Call center experience

Verbal and written communication

Attention to detail

Problem solving

Feedback openness

Zendesk proficiency

Team accountability

Tools

Zendesk

Job description

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You’d be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role:

We are looking for a dedicated Concierge Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission.

This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit and claims information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with. You would be scheduled between 8 AM and 10 PM ET, with shift preferences considered but not guaranteed. Preferences will be collected during the interview process and finalized schedules will be provided after a five-week training period.

Where you will work:

This is a U.S. based fully remote position.

What you will do:

• Deliver exceptional member support via phone, chat, and email
• Educate members on their healthcare benefits and claims, including how to maximize their Garner benefit
• Help steer members to find the best care available to them
• Handle complex and sensitive conversations with professionalism, empathy, and patience
• Deescalate members who are experiencing friction with their benefit
• Work with other departments to address cross-departmental issues
• Identify and elevate feedback from member interactions to internal teams
• Stay up to date on evolving procedures
• Protect member privacy and maintain compliance with HIPAA and data security protocols

The ideal candidate has:

• Minimum 2 years of call center/customer service experience
• Healthcare experience preferred
• Clear and confident verbal and written communication skills
• Meticulous attention to detail
• A proactive and curious problem-solving mindset
• An openness to feedback and a commitment to doing better every day
• Technical proficiency with customer service platforms, such as Zendesk
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Please note: we are unable to sponsor or take over sponsorship of an employment visa at this time.

What you'll get here

You’ll work on problems that matter, at a company working to change healthcare at scale. You’ll work at the intersection of AI and systemic healthcare reform, where the problems we solve are as interesting and compelling as the mission.

At Garner, you’ll take on real, ambitious problems with real ownership and autonomy, alongside exceptional, principles-based people who genuinely want you to win. It’s demanding by design. You’ll be challenged to stretch beyond what you thought possible and receive consistent coaching to help you grow and do the best work of your career. This isn't the right fit for everyone, and that's intentional. The people here are driven by what's at stake for real people, and that's what gives our intensity its purpose.

Compensation Transparency:

The base compensation for this position is: $22/hour. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws.

Equal Employment Opportunity:

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] .