Remote Healthcare Care Guide & Support Specialist

Castlight Health; Utah; Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid time off

Paid holidays

HSA contributions

Tuition assistance

Matching 401(K)

Job summary

apree health is seeking a Care Guide - Support Specialist to join our Customer Support team. This full-time role can be remote or hybrid, with the office in Sandy, UT, and training to start immediately.

You will handle inquiries via email, phone, live chat, and more while maintaining HIPAA compliance and a relentless customer focus. Responsibilities include owning case resolution, supporting a regional health plan, and documenting interactions in Salesforce.

Qualifications

• 1-2 years in customer support with focus on healthcare.
• Experience supporting a health plan preferred.
• Strong written and verbal communication.
• Familiarity with Salesforce is a plus.

Responsibilities

• Respond to inquiries via email, phone, live chat, and more.
• Provide primary support for a regional health plan.
• Document interactions in Salesforce.
• Resolve customer service and healthcare navigation issues.
• Maintain HIPAA compliance.
• Occasional overtime.

Skills

Customer support

Healthcare domain

Communication

Multitasking

Tech-savvy

Education

High school diploma

Tools

Salesforce Service Cloud

Google Suite

Job description

apree health is seeking a Care Guide - Support Specialist to join our Customer Support team. This full-time role can be remote or hybrid, with the office in Sandy, UT, and training to start immediately.

You will handle inquiries via email, phone, live chat, and more while maintaining HIPAA compliance and a relentless customer focus. Responsibilities include owning case resolution, supporting a regional health plan, and documenting interactions in Salesforce.