Remote Health Care Guide & Support Specialist

Castlight Health; Sandy, Northern (UT, KY); Hybrid; USD 51,577,000 - 77,366,000; Full time

Benefits offered by this job

Benefits start day one

Healthcare coverage

PTO & holidays

HSA contributions

Tuition assistance

401(k) matching

Paid training

Job summary

apree health is hiring a Care Guide - Support Specialist to join our Customer Support team. This full-time role can be remote or hybrid with an office in Sandy, UT, and requires 100% attendance during training that is fully paid with benefits starting on day one.

You will respond to inquiries via email, phone, chat, provide support for a regional health plan, and document interactions in Salesforce. Occasional overtime may be required.

Qualifications

• 1-2 years of experience in customer support with emphasis in healthcare, wellness, and medical billing and claims preferred.
• Experience supporting a health plan preferred.
• Strong organizational skills, and the ability to solve problems.
• Medical office experience preferred but not required.
• Strong communication skills, both verbal and written.
• Tech savv y - ability to use and navigate members with our mobile technology
• Able to maintain 100% attendance throughout training and excellent attendance beyond training.
• Positive, friendly, and professional demeanor with customers.
• Adept at juggling multiple tasks and customer support requests at the same time.
• Familiarity with Salesforce Service Cloud and Google Suite is a plus.
• Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone.
• High school diploma required or equivalent.
• Spanish speaking and writing a plus

Responsibilities

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide the primary support for a regional health plan
• Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more.
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
• Keep customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in Salesforce
• Exercises problem resolution skills when handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime.

Skills

Customer support

Healthcare

Communication skills

Salesforce

Multitasking

Spanish language

Education

High school diploma

Tools

Salesforce Service Cloud

Google Suite

Job description

apree health is hiring a Care Guide - Support Specialist to join our Customer Support team. This full-time role can be remote or hybrid with an office in Sandy, UT, and requires 100% attendance during training that is fully paid with benefits starting on day one.

You will respond to inquiries via email, phone, chat, provide support for a regional health plan, and document interactions in Salesforce. Occasional overtime may be required.