Care Guide Support Specialist

Castlight Health, Inc; Salt Lake City (UT); Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Day-one benefits (medical, dental &amp

Paid time off

Tuition assistance

401(k) matching

Job summary

apree health is hiring a full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our apree health office is in Sandy, UT, and we are looking for intelligent, motivated individuals with healthcare and technology experience.

You will support one health plan and our digital products, delivering customer-focused service. Responsibilities include responding to inquiries via email, phone, live chat, and other channels; owning cases in Salesforce; ensuring HIPAA

Qualifications

• 1–2 years of experience in customer support with emphasis on healthcare, wellness, and medical billing/claims preferred.
• Experience supporting a health plan is preferred.
• Strong organizational and problem-solving skills.

Responsibilities

• Respond to inquiries via email, phone, live chat, and messaging.
• Provide primary support for a regional health plan and related programs.
• Resolve customer service and healthcare navigation issues and document interactions in Salesforce.
• Maintain HIPAA compliance and protect confidentiality.

Skills

Customer support

Healthcare experience

Communication

Education

High school diploma

Tools

Salesforce Service Cloud

Google Suite

Job description

Job Description Summaryapree health is hiring full-time remote or hybrid Care Guide - Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated individuals with experience in the rapid-growth healthcare & technology industry. This job is specific to supporting one of our health plans in addition to supporting our digital products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.How will you make an impact & RequirementsMust be able to start on 12/7/2026 and be present for all virtual training for the following eight weeks. Training is fully paid and benefits start on day one. Our hours of operation will be Monday through Friday between 5:45 AM - 6:00 PM MST, and Saturday and Sunday from 6:00 AM - 10:00 AM MST. Shifts will be assigned after training. Must successfully complete 8 weeks of training with 100% attendance.apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.ResponsibilitiesRespond to inquiries via email, phone, live chat, asynchronous messaging, etc.Provide the primary support for a regional health planProvide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more.Take ownership of resolving customer service and healthcare navigation issuesTakes ownership of quality, efficiency, casing, productivity, and other standards of world class serviceKeep customer information confidential and in compliance with HIPAA regulationsManages case backlog attentively and documents each interaction in SalesforceExercises problem resolution skills when handling customer concerns using various internal toolsMakes out outbound calls, including appointment scheduling with providers, and other related duties as assignedWillingness to work occasional overtime.Qualifications1 - 2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferredExperience supporting a health plan preferredStrong organizational skills, and the ability to solve problems.Medical office experience preferred but not requiredStrong communication skills, both verbal and writtenTech savvy- ability to use and navigate members with our mobile technologyAble to maintain 100% attendance throughout training and excellent attendance beyond trainingPositive, friendly, and professional demeanor with customersAdept at juggling multiple tasks and customer support requests at the same timeFamiliarity with Salesforce Service Cloud and Google Suite is a plusMust be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phoneHigh school diploma required or equivalentSpanish speaking and writing a plusAt apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.What you’ll love about working here:Fun, friendly, and unique culture – Bring your whole self to work every day!Medical, dental & vision insurance starts 1st dayPaid time off & paid holidaysEmployer contributions for HSA accountsTuition assistanceMatching 401(K)apree health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, apree health will provide reasonable accommodations for qualified individuals with disabilities.If you reside in a state that is eligible to receive additional information about the compensation and benefits for this role, please send an email to [e-mail] Range:$18.00to$27.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.