Care Guide Support Specialist

Castlight Health, Inc; Utah; Hybrid; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance starts day one

Paid time off

401(k) matching

Tuition assistance

Job summary

apree health is hiring a Care Guide – Support Specialist to join our Customer Support team. The role supports a regional health plan and digital products, with training and benefits starting day one. Office is in Sandy, UT, and the position offers remote or hybrid work options.

You will respond to inquiries across channels, manage access and scheduling, and ensure HIPAA-compliant handling of information while using Salesforce for case documentation.

Qualifications

• 1–2 years in healthcare-focused customer support.
• Experience supporting a health plan is preferred.
• Excellent attendance and reliability in training and beyond.

Responsibilities

• Respond to inquiries via email, phone, live chat, and other channels.
• Provide primary support for a regional health plan and related services.
• Assist with account access, benefits, scheduling, and healthcare navigation.
• Document interactions in Salesforce and maintain data confidentiality under HIPAA.

Skills

Healthcare experience

Customer support

Communication skills

Organizational skills

Multitasking

Problem solving

Education

High school diploma

Tools

Salesforce Service Cloud

Google Suite

Job description

Job Summary

apree health is hiring full-time remote or hybrid Care Guide – Support Specialist to join our Customer Support team. Our apree health Customer Support office is in Sandy, UT. We are looking for smart and motivated individuals with experience in the rapid‑growth healthcare & technology industry. This job is specific to supporting one of our health plans in addition to supporting our digital products, and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

Key Requirements

Must be able to start on 12/7/2026 and be present for all virtual training for the following eight weeks. Training is fully paid and benefits start on day one. Our hours of operation will be Monday through Friday between 5:45 AM - 6:00 PM MST, and Saturday and Sunday from 6:00 AM - 10:00 AM MST. Shifts will be assigned after training. Must successfully complete 8 weeks of training with 100% attendance.

Responsibilities

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide the primary support for a regional health plan.
• Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more.
• Take ownership of resolving customer service and healthcare navigation issues.
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service.
• Keep customer information confidential and in compliance with HIPAA regulations.
• Manage case backlog attentively and documents each interaction in Salesforce.
• Exercise problem resolution skills when handling customer concerns using various internal tools.
• Makes outbound calls, including appointment scheduling with providers, and other related duties as assigned.
• Willingness to work occasional overtime.

Qualifications

• 1 – 2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferred.
• Experience supporting a health plan preferred.
• Strong organizational skills, and the ability to solve problems.
• Medical office experience preferred but not required.
• Strong communication skills, both verbal and written.
• Tech savvy – ability to use and navigate members with our mobile technology.
• Able to maintain 100% attendance throughout training and excellent attendance beyond training.
• Positive, friendly, and professional demeanor with customers.
• Adept at juggling multiple tasks and customer support requests at the same time.
• Familiarity with Salesforce Service Cloud and Google Suite is a plus.
• Must be able to work 40 hours per week; requires sitting, standing, talking or listening on the phone.
• High school diploma required or equivalent Spanish speaking and writing a plus.

Compensation

Compensation Range: $18.00 to $27.00.

Benefits & perks

• Medical, dental & vision insurance starts 1st day.
• Paid time off & paid holidays.
• Employer contributions for HSA accounts.
• Tuition assistance.
• Matching 401(K).

Our Commitment to Diversity and Inclusion

apree health provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, apree health will provide reasonable accommodations for qualified individuals with disabilities.

Company Culture

At apree health our vision is to transform lives through better health. The apree health culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at apree health. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.