Remote Healthcare Account Manager - Growth & Renewals

Mach7 Technologies Ltd.; New Jersey; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Mach7 Technologies Ltd. is seeking a Customer Account Manager (ACE) who owns the total commercial relationship for the installed base within an assigned region.

This quota-carrying role focuses on renewals, expansion, and net-new business, coordinating cross-functional teams to achieve customer outcomes. The ACE will manage multi-year, multi-stakeholder relationships with health systems, academic medical centers, imaging centers, radiology and pathology groups, and government health

Qualifications

• 3–5 years of experience in B2B sales, account management, customer success, or related commercial role in MedTech, SaaS, or healthcare services.
• Demonstrated track record of meeting commercial goals and managing customer relationships through renewals and growth cycles.
• Strong written, verbal, negotiation, and presentation skills with the ability to engage technical, clinical, and executive stakeholders.
• Working knowledge of healthcare IT, medical imaging, or enterprise software environments and ability to learn technical concepts quickly.
• Experience using a CRM to maintain account, opportunity, and forecast data.
• Ability to juggle competing priorities and drive results in a fast-paced environment.

Responsibilities

• Renewals and Retention: Own renewal forecast and maintain a 12-month renewal calendar with next steps, risks, and timelines.
• Lead commercial negotiations on renewals in partnership with Deal Desk, Finance, and Legal.
• Identify at-risk accounts and develop retention plans with stakeholders.

Skills

B2B sales

Account management

Negotiation

Stakeholder management

Healthcare technology

CRM proficiency

Tools

CRM software

Job description

Mach7 Technologies Ltd. is seeking a Customer Account Manager (ACE) who owns the total commercial relationship for the installed base within an assigned region.

This quota-carrying role focuses on renewals, expansion, and net-new business, coordinating cross-functional teams to achieve customer outcomes. The ACE will manage multi-year, multi-stakeholder relationships with health systems, academic medical centers, imaging centers, radiology and pathology groups, and government health