Strategic Enterprise Client Success Leader

Mach7 Technologies Ltd.; New Jersey; Sur place; USD 140 000 - 190 000; Plein temps

Résumé du poste

Mach7 Technologies seeks a Senior ACE to drive strategic, executive-level engagements with top healthcare customers. You will anticipate needs, shape strategy, and promote enterprise-wide adoption of Mach7 solutions, guiding value realization for senior stakeholders.

You will steward renewals, expansions, and complex contracts, anchor pricing to measurable customer value, and lead cross-functional collaboration with services and partners to deliver outcomes.

Qualifications

• Proven track record managing high-value, strategic customer relationships and complex SaaS implementations.
• Fluency with enterprise imaging PACS, VNA, DICOM, HL7/FHIR.
• Ability to build credibility with C-suite while supporting frontline users.
• Lead renewal, expansion, and billing negotiations with professionalism and judgment.
• Experience using AI tools to reduce low-judgment work.
• CRM discipline in HubSpot.
• Highly organized, strategic, and adaptable in fast-paced environments.
• Accountability and ownership of outcomes for customers and business.

Responsabilités

• Steward the installed base with executive sponsorship and governance.
• Lead renewals and expansion, including pricing discussions and terms.
• Own inbound inquiries and qualify them against SQL criteria.
• Set premium, white-glove customer experience across ACE.
• Lead QBRs, strategic reviews, and executive briefings for key customers.
• Synthesize feedback trends and elevate to leadership.
• Collaborate with Flight Plan Advisors, Professional Services, and partners.
• Stay ahead of healthcare IT industry trends to guide strategy.

Connaissances

Executive stakeholder mgmt

Strategic account mgmt

SaaS renewals

AI tool usage

CRM discipline

Organization & planning

Mentoring

Healthcare IT domain

Formation

Healthcare IT experience

Outils

HubSpot

Epicor/Oracle Health integration

Description du poste

Mach7 Technologies seeks a Senior ACE to drive strategic, executive-level engagements with top healthcare customers. You will anticipate needs, shape strategy, and promote enterprise-wide adoption of Mach7 solutions, guiding value realization for senior stakeholders.

You will steward renewals, expansions, and complex contracts, anchor pricing to measurable customer value, and lead cross-functional collaboration with services and partners to deliver outcomes.