Remote Health Sciences Program Mentor

WGU; United States; Remote; USD 61,000 - 91,000; Full time

Benefits offered by this job

Bonuses

Healthcare (medical, dental, vision)

HSA & FSA

Tuition discount

Flexible PTO

Up to 12 weeks parental leave

Job summary

Western Governors University (WGU) is seeking a Program Mentor to advance student outcomes through coaching, goal-setting, and proactive outreach. You will work primarily from home in the continental United States, supporting a diverse student body using online platforms.

The role emphasizes timely communication, documentation, and collaboration with university staff to maintain a student-centric environment and help learners succeed in competency-based programs.

Qualifications

• Master's or advanced degree and all applicable licenses or certifications for a degree program.
• Minimum 3 years of experience providing student support, mentoring, coaching, and/or instruction.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (evenings/weekends).

Responsibilities

• Offers direct, comprehensive support, coaching, and guidance to a load of assigned students.
• Monitors the progress of assigned students and provides proactive support and outreach to them.
• Responds to emails and phone calls in a timely manner and maintains notes.
• Uses technology-based teaching and communication platforms to support students' academic progress.
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
• Maintains a consistent, student-friendly schedule with outside hours to accommodate various student needs.

Skills

Customer service

Communication

Interpersonal skills

Tech proficiency

Data entry

Education

Master's degree

Advanced degree

Tools

Data entry

Email

Calendar

Word processing

Databases

Job description

Western Governors University (WGU) is seeking a Program Mentor to advance student outcomes through coaching, goal-setting, and proactive outreach. You will work primarily from home in the continental United States, supporting a diverse student body using online platforms.

The role emphasizes timely communication, documentation, and collaboration with university staff to maintain a student-centric environment and help learners succeed in competency-based programs.