Program Mentor Health Sciences

WGU; United States; À distance; USD 61 000 - 91 000; Plein temps

Avantages offerts par ce poste

Bonuses

Healthcare (medical, dental, vision)

HSA & FSA

Tuition discount

Flexible PTO

Up to 12 weeks parental leave

Résumé du poste

Western Governors University (WGU) is seeking a Program Mentor to advance student outcomes through coaching, goal-setting, and proactive outreach. You will work primarily from home in the continental United States, supporting a diverse student body using online platforms.

The role emphasizes timely communication, documentation, and collaboration with university staff to maintain a student-centric environment and help learners succeed in competency-based programs.

Qualifications

• Master's or advanced degree and all applicable licenses or certifications for a degree program.
• Minimum 3 years of experience providing student support, mentoring, coaching, and/or instruction.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (evenings/weekends).

Responsabilités

• Offers direct, comprehensive support, coaching, and guidance to a load of assigned students.
• Monitors the progress of assigned students and provides proactive support and outreach to them.
• Responds to emails and phone calls in a timely manner and maintains notes.
• Uses technology-based teaching and communication platforms to support students' academic progress.
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
• Maintains a consistent, student-friendly schedule with outside hours to accommodate various student needs.

Connaissances

Customer service

Communication

Interpersonal skills

Tech proficiency

Data entry

Formation

Master's degree

Advanced degree

Outils

Data entry

Email

Calendar

Word processing

Databases

Description du poste

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Pay Range: $60,600.00 - $90,900.00

Essential Functions and Responsibilities

• Acts as a steward for carrying out WGU’s mission and strategic vision.
• The Program Mentor must demonstrate a high level of commitment to student success as evidenced in goal setting, student outcomes, and student notes. Student success, by MSS standards, includes identifying urgent student needs as reflected in LCD and Caseload tools, as well as notes and documentation for each student; responding to emails and phone calls in a timely manner; and overall attention to urgent student needs.
• Offers direct, comprehensive support, coaching, and guidance to a load of assigned students.
• Provides WGU and program-level expertise to students and maintains that expertise through ongoing development activities.
• Fosters student learning through innovative and motivational teaching and coaching practices.
• Responds urgently to meet students' needs and communicates professionally and respectfully with students and all other members of the WGU community.
• Maintains a consistent, student-friendly schedule with a selection of outside hours to accommodate various student needs.
• Monitors the progress of assigned students and provides proactive support and outreach to them.
• Uses technology-based teaching and communication platforms to support students' academic progress.
• Collaborates with other professionals within the university to promote a positive, student-obsessed atmosphere.
• Consistently exhibits WGU Leadership Principles.
• Maintains knowledge within the assigned college.
• Performs other related duties as assigned.

Knowledge, Skill, and Abilities

• Well-organized, conscientious, and thorough with attention to detail.
• Must demonstrate technological competency: Data entry, email, calendar, word processing, and database programs.
• Extraordinary customer service and communication skills.
• Strong interpersonal and written communication skills, with the ability to present information clearly, concisely, and accurately; friendly, persuasive speaking and writing style.

Job Qualifications

Minimum Qualifications

• Master's or Advanced degree and all applicable licenses or certifications for a degree program.
• Minimum 3 years of experience providing student support, mentoring, coaching, and/or instruction.
• Demonstrated ability to work with diverse learner profiles.
• Ability to work a student-friendly schedule (evenings/weekends).

Preferred Qualifications

• Strong experience with distance education and distance learning students is preferred.
• Coaching certification (ICF ACC/PCC/MCC or similar).

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Works primarily from home within the continental United States and is available to travel to meetings as required.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Additional Information

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

• Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
• Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].
• Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.