Remote Health Plan Customer Service Specialist

Sentara; Virginia Beach (VA); Remote; USD 43,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Paid Time Off

Family Caregiver Leave

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative based in Virginia Beach. The role centers on researching and resolving telephone inquiries from members or patients, including eligibility, benefits, billing, and scheduling.

Requirements include a high school diploma and at least two years of customer service and data entry experience; Epic Beaker familiarity is preferred. The position offers competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Data entry experience required; scheduling experience preferred.
• Epic Beaker experience preferred; high-volume call center experience desirable.

Responsibilities

• Handle inquiries on member eligibility, benefits, and claims.
• Update billing information, establish payment plans, and resolve payment issues.
• Assist with patient scheduling and related services.

Skills

Customer service

Data entry

Call center

Scheduling

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

Sentara Health is seeking a full-time remote Customer Service Representative based in Virginia Beach. The role centers on researching and resolving telephone inquiries from members or patients, including eligibility, benefits, billing, and scheduling.

Requirements include a high school diploma and at least two years of customer service and data entry experience; Epic Beaker familiarity is preferred. The position offers competitive pay and comprehensive benefits.