Customer Service Representative I

Sentara; Virginia Beach (VA); Remote; USD 43,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Match

Tuition Assistance

Student Debt Pay Down

Life Insurance

Paid Time Off

Family Caregiver Leave

Job summary

Sentara Health is seeking a full-time remote Customer Service Representative based in Virginia Beach. The role centers on researching and resolving telephone inquiries from members or patients, including eligibility, benefits, billing, and scheduling.

Requirements include a high school diploma and at least two years of customer service and data entry experience; Epic Beaker familiarity is preferred. The position offers competitive pay and comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience required.
• Data entry experience required; scheduling experience preferred.
• Epic Beaker experience preferred; high-volume call center experience desirable.

Responsibilities

• Handle inquiries on member eligibility, benefits, and claims.
• Update billing information, establish payment plans, and resolve payment issues.
• Assist with patient scheduling and related services.

Skills

Customer service

Data entry

Call center

Scheduling

Education

High school diploma or equivalent

Tools

Epic Beaker

Job description

City/StateVirginia Beach, VAWork ShiftFirst (Days)Overview:Sentara Health is currently seeking a full-time remote Customer Service Representative.Position Status: Full-time, Day ShiftPosition Location: This is a remote position; however, candidates must reside in Virginia Beach or Hampton Roads area. You must be able to travel on-site if you have connectivity issues.Standard Working Hours: Must be able to work between the hours of 8:00AM to 4:30PMThe Customer Service Representative is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.EducationHigh school diploma or equivalent RequiredExperienceTwo years of customer service experience requiredPrevious data entry experience requiredPrior scheduling experience requiredFamiliar with Epic beaker preferredExperience in a high-volume call center preferredWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.65 - $30.78 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.