Remote Health Insurance Support Specialist

Morley; Indiana (PA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Full-time role with benefits

Paid time off

Training provided

Leadership development program

Team environment with experienced Cowr

Job summary

Morley is hiring for a remote, work-from-home customer service role focused on health insurance inquiries. You’ll handle questions from customers, providers and beneficiaries via phone and email, delivering empathetic, accurate support while using multiple computer systems.

The role starts at $14 per hour and is full-time with benefits, paid time off, training, and a leadership development program. Expected day-to-day includes steady call volume, data entry, and collaboration with a team in a

Qualifications

• High school diploma or equivalent
• 2+ years of customer service experience
• Ability to pass a pre-employment background check and drug screen
• Remote work setup with reliable internet

Responsibilities

• Research and answer questions about benefits, eligibility, payments and other health-insurance topics
• Provide accurate information to customers, managers and clients
• Create and send status updates or service communications
• Route or escalate inquiries when needed
• Explain policies and benefit details
• Document every interaction in the tracking system
• Handle inbound/outbound conversations via phone, email or chat

Skills

Clear written and verbal communication

Empathy

Active listening

Multitasking

Time management

Job description

Morley is hiring for a remote, work-from-home customer service role focused on health insurance inquiries. You’ll handle questions from customers, providers and beneficiaries via phone and email, delivering empathetic, accurate support while using multiple computer systems.

The role starts at $14 per hour and is full-time with benefits, paid time off, training, and a leadership development program. Expected day-to-day includes steady call volume, data entry, and collaboration with a team in a