Remote Health Insurance Member Experience Specialist

AvocadoVA Inc.; Virginia (MN); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Ongoing training and support

Long-term role stability

Professional virtual work environment

Job summary

A health insurance firm is seeking a Membership Experience Representative to provide exceptional service to health insurance members. The role involves handling inquiries related to benefits, claims, and billing while ensuring a positive member experience. The ideal candidate will have at least one year of customer service experience, preferably in healthcare, and must be tech-savvy with CRM systems. This position offers full-time or part-time opportunities in a professional and supportive virtual work environment.

Qualifications

• 1+ year experience in customer service or healthcare support.
• Health insurance experience is preferred.
• Ability to handle high call volumes calmly and professionally.

Responsibilities

• Handle inbound calls, emails, and chats from members.
• Assist with benefits explanations and claims status.
• Educate members on plan features and coverage details.

Skills

Customer service experience

Strong communication skills

Problem-solving ability

Tech-savvy

Tools

CRM systems

ticketing systems

Job description

A health insurance firm is seeking a Membership Experience Representative to provide exceptional service to health insurance members. The role involves handling inquiries related to benefits, claims, and billing while ensuring a positive member experience. The ideal candidate will have at least one year of customer service experience, preferably in healthcare, and must be tech-savvy with CRM systems. This position offers full-time or part-time opportunities in a professional and supportive virtual work environment.