Remote Healthcare Customer Service Supervisor

Cambia Health Solutions, Inc.; United States; À distance; USD 68 000 - 87 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

401(k) retirement plan with company-mq

Paid time off and holidays

Parental leave up to 12 weeks

Wellness programs

Résumé du poste

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead high-volume call center teams serving members and providers. You will coach staff, manage performance, and ensure timely issue resolution while aligning with policy and quality standards.

This role offers flexible work options with remote responsibilities across multiple states, a competitive salary range, and comprehensive benefits.

Qualifications

• Bachelor’s degree required; three years of supervisory experience in a production environment, preferably healthcare.
• Experience leading high-volume call centers and coaching staff toward service excellence.
• Knowledge of insurance industry regulations and metrics-driven performance management.

Responsabilités

• Assign and prioritize work; set goals; coordinate daily team activities and coaching.
• Monitor performance to ensure production, quality, satisfaction, and timelines.
• Coach, train, and oversee hiring, counseling, and performance reviews.
• Escalate and resolve member/provider issues; collaborate across departments to remove barriers.
• Support compliance and data-driven process improvements; lead projects as needed.

Connaissances

High-volume call center leadership

People development / coaching

Performance management

Analytical problem solving

Cross-location / remote team oversight

Communication skills

Experience with AI tools

Formation

Bachelor’s degree

Outils

AI tools

Description du poste

Cambia Health Solutions, Inc. is seeking a Supervisor - Customer Service to lead high-volume call center teams serving members and providers. You will coach staff, manage performance, and ensure timely issue resolution while aligning with policy and quality standards.

This role offers flexible work options with remote responsibilities across multiple states, a competitive salary range, and comprehensive benefits.