Remote Health Insurance CSR - 3-Month Contract

Elevait Solutions; Maryland; Remote; USD 15,000 - 18,000; Full time

Job summary

A leading customer service provider is looking for a Call Center Representative (CSR) to work remotely in Maryland. The CSR will handle customer inquiries, providing excellent service and accurate information across various channels. The role requires a high school diploma, two years of call center experience, and strong communication skills. This position is contract-based with opportunities for extensions. Working hours are Monday to Friday, within an 8-hour shift starting from 6 AM CST. Training will be provided.

Qualifications

• 2 years of experience in a high-volume call center environment.
• 1 year of experience in the health insurance industry.
• Familiarity with medical/dental terminology is a plus.

Responsibilities

• Assist providers with coordination of benefits inquiries.
• Document all customer interactions thoroughly.
• Educate customers on eligibility and benefits.

Skills

Strong written and verbal communication

Organizational ability

Adaptability to a fast-paced environment

Critical thinking and problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Cisco phone systems

Job description

A leading customer service provider is looking for a Call Center Representative (CSR) to work remotely in Maryland. The CSR will handle customer inquiries, providing excellent service and accurate information across various channels. The role requires a high school diploma, two years of call center experience, and strong communication skills. This position is contract-based with opportunities for extensions. Working hours are Monday to Friday, within an 8-hour shift starting from 6 AM CST. Training will be provided.